Privacy Policy
How Zeal Biolab collects, uses, and protects your personal information when you shop with us.
Last updated · August 202601 Introduction
Zeal Biolab Pty Ltd, trading as Zeal Biolab ("we", "us", "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices and rights you have, whenever you visit our website, place an order, or subscribe to our products.
By using our website or purchasing from us, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.
02 Information we collect
We collect information that you provide directly to us, information collected automatically as you browse our site, and information from third parties such as our payment and delivery partners.
Information you provide to us
- Contact details — name, email address, phone number, shipping and billing address
- Account information — if you create an account, your login details and order history
- Payment information — processed securely by our payment provider; we do not store full card numbers
- Communications — messages you send us via contact forms, email, or social media
- Marketing preferences — if you subscribe to our newsletter or SMS updates
Information collected automatically
- Device and browser information, IP address, and general location
- Pages visited, time spent on site, referring website, and click behaviour
- Cookies and similar tracking technologies (see Section 4)
03 How we use your information
We use the information we collect to:
- Process and fulfil your orders, including one-time purchases and subscriptions
- Communicate with you about your order, account, or customer service enquiries
- Send marketing communications where you have opted in, and let you manage those preferences
- Improve our website, products, and customer experience
- Detect and prevent fraud, abuse, and security incidents
- Comply with our legal and regulatory obligations
05 Subscriptions & recurring billing
If you subscribe to a recurring delivery of our products, we store the information needed to process your subscription, including your delivery schedule, shipping details, and a reference to your saved payment method (held securely by our payment processor). You can view, pause, skip, or cancel your subscription at any time through your account or by contacting us — see Section 14.
We will notify you by email in advance of any change to your subscription price, product, or billing schedule where required by law.
07 Storage & international transfers
Our website and the services we rely on may store and process data on servers located outside Australia, including in the United States and other jurisdictions where our service providers operate. Where this occurs, we take reasonable steps to ensure your information continues to receive an appropriate level of protection, consistent with the Australian Privacy Principles.
08 Security
We use industry-standard technical and organisational measures — including encryption in transit, restricted access controls, and secure hosting — to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
09 Data retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to satisfy any legal, accounting, or reporting obligations. Order and transaction records are typically retained for the period required by Australian tax and consumer law. You can request earlier deletion of your data — see Section 10.
10 Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal record-keeping requirements
- Opt out of marketing communications at any time, using the unsubscribe link or by contacting us
- Lodge a complaint with a relevant privacy regulator, such as the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact us using the details in Section 14.
11 Children's privacy
Our products and website are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
12 Third-party links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.
13 Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
14 Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out:
- Email — privacy@zealbiolab.com
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Reach out any time and our team will get back to you.