Shipping Policy
Everything you need to know about how, when, and where we ship your Zeal Biolab order.
Last updated · August 202601 Order processing
Orders are processed within 1–2 business days of being placed, Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day. You'll receive a confirmation email once your order has shipped, along with tracking details where available.
During high-demand periods, such as sales or new product launches, processing may take slightly longer — we'll always let you know if there's a delay.
02 Shipping rates & delivery times
Delivery times below are estimates from the date of dispatch, not the order date, and begin once your order has left our warehouse.
| Region | Method | Cost | Estimated delivery |
|---|---|---|---|
| Australia | Standard | $8.95 · free over $75 | 2–6 business days |
| Australia | Express | $14.95 | 1–3 business days |
| International | Standard | Calculated at checkout | 7–21 business days |
Shipped via Australia Post for domestic orders. Exact rates and available methods are calculated and displayed at checkout based on your delivery address.
03 Order tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number and link. Please allow up to 24 hours for tracking information to update after dispatch. If you haven't received tracking details within 1–2 business days of placing your order, contact us and we'll look into it.
04 Subscription shipments
Subscription orders ship automatically on your scheduled billing date, following the same processing and delivery timeframes as one-time orders. You'll receive a reminder email before each upcoming shipment, giving you the opportunity to skip, pause, or update your delivery address before it's charged and dispatched.
05 International orders & customs
Please noteInternational orders may be subject to customs duties, import taxes, or fees levied by your local government. These charges are the responsibility of the customer and are not included in our shipping rates or product prices.
Some countries restrict the import of dietary supplements or specific ingredients. It's your responsibility to check your local regulations before ordering — we are not able to offer refunds for packages held, taxed, or refused by customs.
06 Shipping restrictions
- We are currently unable to deliver to PO boxes for express shipping methods; standard shipping to PO boxes is supported where the carrier allows
- We are unable to ship to freight forwarders or addresses used solely for package consolidation
- Some remote or regional postcodes may experience longer delivery timeframes than listed above
07 Delayed, lost, or missing packages
If your tracking shows no movement for an extended period, or shows as delivered but you haven't received your package, please contact us within 14 days of the expected delivery date so we can investigate with the carrier. We will do our best to locate your package, arrange a reshipment, or provide a refund where appropriate.
08 Damaged or incorrect items
If your order arrives damaged, faulty, or you've received the wrong item, contact us within 30 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or refund at no additional cost to you — see our Terms & Conditions for full details on returns.
09 Address changes & order edits
If you need to update your shipping address or make a change to your order, contact us as soon as possible. We can usually accommodate changes before an order has been processed for dispatch, but once an order has shipped we're unable to redirect or amend it.
10 Contact us
Questions about a delivery, or anything else in this policy? Reach out and we'll help sort it out.
- Email — support@zealbiolab.com
We're happy to help.
Reach out any time and our team will get back to you.